Our journey towards provision of effective and affordable medical care and support has taken us to conquer the hardships of institutionalizing an international standard for a quality management system (QMS), which in our case, an ISO certification for 9001:2008 in 2014 and its updated 2015 version in 2018. With our fervent desire to become the leading multi-specialty medical center in Central Luzon by 2022, we wish to continue to move forward to deliver excellent healthcare service by continually improving our system processes and now BGH has moved to adopt a Performance Governance System (PGS).
The BGH has taken a transformative challenge in its hope of building a system of strategy-focused organization through the PGS, a holistic and collaborative framework for designing and executing roadmaps to long-term reform. The PGS is the local adaptation of the Harvard Business School’s Balanced Scorecard where an institution-based performance management and measurement tool translates vision to actionable strategies and commitments that may eventually lead to breakthrough results. The PGS is one of the transformative programs being implemented by the Institute for Solidarity in Asia (ISA), a non-profit organization who has emerged as the country’s foremost authority on transforming the public sector for good.
Two medallion hearts in two months
In the recently concluded Public Governance Forum held on June 14, 2018 at Bayanihan Center, Unilab Compound, Pasig City, BGH received its conferment into Initiation and Compliance Stages from the Institute for Solidarity in Asia (ISA) in a record-breaking duration of only two months since it has started the Performance Governance System (PGS). Aside from the plaque with two medallion hearts, BGH also earned the Silver Governance Trailblazer Award.
As of this writing, there are over 50 national government agencies and local government units who have already adopted the PGS. Among health organizations in the nation, only the Philippine Heart Center has completed the PGS institutionalization and is now conferred as Island of Good Governance while the Philippine Children’s Medical Center and our very own BGH are following suit in the pursuit to achieve healthcare service excellence by enrolling in the PGS.
Distressed past as our burning fuel
The hospital’s target transformation is solely based on how BGH could lead and be trusted in healthcare despite the deeply-rooted stigma implanted to the general public regarding incompetency and inefficiency of government hospitals before. While there are many factors that could have contributed to this reputation, some of the controllable factors have already been addressed through the successful institutionalization of QMS-ISO in the hospital, thus BGH being a government hospital is partially vindicated from being a “butcher hospital”. And yet, there still lie the issues of non-responsive health system and the viscous scenario of patients shedding more out of pocket expenses.
Now, BGH’s desire to move into transformative governance is fueled by its distressed and untrustworthy past where BGH truly deserves to be uplifted even as early as now. The hospital has high hopes that through its PGS strategic initiatives of patient safety and courtesy, BGH will be the leading and trusted hospital in the region in no time.