The Bataan General Hospital has successfully passed the 2nd ISO 9001:2008 Surveillance Audit conducted by the International Standards Certification (ISC) Global last February 22, 2015. The audit team was headed by Mr. Eliseo Q. Manarez Jr. together with Dr. Ricardo R. Adriano Jr., Engr. Leo Salano and Ms. Gracelle Sayas. During the opening meeting, Dr. Glory V. Baltazar, Medical Center Chief of BGH, presented the Journey of BGH before and after wherein she emphasized not only the continual improvement of the infrastructures but also the capabilities of the staff. Dr. Baltazar discussed also the impact of ISO Certification to BGH from the time it was awarded in March 06, 2014 and also the accomplishments and future plans of the hospital in improving the delivery of quality health care services to the community.
Mr. Manarez discussed their detailed audit plan especially its objectives, scope and criteria as well as the methods to be used and the time frame of actual audit. Each member of the Audit team has assigned areas to be audited based on their specialization.
The areas that were audited by the team were the following: Emergency Medical Care, In-patient/Out-patient services, Surgical and General Medical Services (Surgery, Ophthalmology, Internal Medicine, Pediatrics, OB-Gynecology, Anesthesiology, Dental), Diagnostic Services such as Medical Imaging, Laboratory, Medical Social Services, Nutrition and Dietetics, Pharmacy, and Hospital Information and Record Management, Holistic Nursing Care Services and Services under the Hospital Operations and Patient Support Division and Ambulance Services.
During the closing meeting, Mr. Manarez discussed the findings of the audit team wherein NO NON-CONFORMITY was seen during the actual audit which means that BGH was able to comply with all the requirements of the International Standards. Moreover, the team was impressed because of the numerous positive findings that they have seen as well as the best practices that are continuously implemented by the hospital. Mr. Manarez mentioned that BGH is a good example for benchmarking with regards to ISO-QMS especially among government hospitals.